PROJECTS

The Florida Department of Health, Office of the Deputy Secretary for County Health Systems, is responsible for providing support to county health department staff on policies, procedures, and practices to maximize achievement of the department’s mission and goals and serve the people of Florida as effectively as possible.

The office decided to re-develop and expand the use of a tool currently employed in just a few county health sytems, known as the Active Strategy Enterprise software system, to all county health systems and departments. The new system-wide product, called PHocus 360, will be used to manage and address performance metrics across all Florida county health departments. The launch, set for FY 2026-27, will be supported by web-based training courses for users, which will be housed in the Florida Department of Health's learning management system, Florida TRAIN.

CHALLENGE

Because the legacy software system was used in only a few county health systems, most county health department employees in Florida are entirely unfamiliar with it. Additionally, the system itself has been thoroughly updated and has many elements and features that will be new even to those that used the old software.

The existing Powerpoint-based training materials are completely outdated and allow for only very limited opportunities for learner engagement and enhancements such as live narration and music. For a successful launch of the new system, the training content and delivery needs to be brought up to current standards for e-learning products. The training also needs to be in a format that will be accessible to all appropriate employees via the TRAIN learning management system.

SOLUTION

The Office of the Deputy Secretary for County Health Systems contracted with CIMES to develop user training for the PHocus 360 software implementation, including two courses for general users and one course targeting management staff that are responsible for using metrics from the system to implement improvement practices.

CIMES is developing the courses using the Articulate software package. The courses will be exported and provided via the department's learning management system, Florida TRAIN.

PRODUCTS

Products developed as part of this project include the following:

• Design document that reflects the overall look and feel of the series of courses, client brading, sample learner activities and engagements, sample learning checks, and technical specifications

• Short demonstration course reflecting the types of interactions and engagements learners will be offered in the full courses

• Two e-learning courses for county health system employees that will be tasked with using the initial limited-update version of the software

• One e-learning course for management staff that are responsible for using data from the system to implement improvement practices.