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||Transitioning from Knowledge Management to Portals: Creating Customized Data Delivery for End-Users
||Rebecca H. Augustyniak; Dawn B. Aguero; Amy M. Finley
||After successfully developing and implementing Florida ExpertNet— a KM system connecting business/industry and the public sector with thousands of individual faculty members with proven expertise, the focus quickly turned to how we could better meet the needs of the end-user. The system had been successfully populated with meaningful data but there was no easy mechanism for the end-user to mine the data. There was also no way for the end-user to customize the system to specifically meet their needs. Based on the use of Web Portals to help data mine and customize information delivery to the end-user, the logical solution was to move to a Web portal.
This paper discusses the intellectual and technical processes of taking a KM system such as ExpertNet to the next generation in customized information delivery – the Web Portal.
Transitioning from Knowledge Management to Portals: Creating Customized Data Delivery for End-Users